The Pragmatic Innovator

Part 4: “But How Do Operators Know What their Subscribers Want to Watch?” They’ll tell you.

As the CEO of a start-up company, I tell the story about our technology and products on a daily basis. We typically receive incredible feedback and response to our approach for video delivery optimization.

However, there is one question we are constantly asked regarding content pre-positioning: “How does the subscriber know what they want to watch?”

To answer that question, we point to the many examples of consumers making proactive decisions all the time on what content they want to consume.

Consider monthly magazine subscriptions via the US Postal service, Netflix movies by mail, eBooks delivered to a Kindle or iTunes Seasons Pass TV. All of these businesses are predicated on the consumer making a decision on what they want and subscribing to content of interest. Consumers are willing to pay for a subscription to what they want and have it delivered to them – especially when delivered in the highest possible HD quality with perfect playback every time.

We are also seeing evidence that consumers are migrating to video-based “apps,” customized applications to access the content they prefer. For example, consumers today might subscribe to CNN by purchasing and downloading the CNN app for $1.99. Likewise, a consumer may select ESPN for their sports news and information by purchasing and downloading the ESPN app.  When consumers buy and download apps they are specifying an choosing the content that they want and prefer. Pre-positioned content can transform that ESPN app into an ESPN Sports Center TV experience for Mobile – and generate a small monthly fee per customer.

These are decisions and preferences made by the consumer and align very well with pre-positioned content and revenue generation opportunities. We expect that this trend will continue in the future, especially as it pertains to viewing mobile video.  As subscribers become increasingly disgruntled with the quality of the video that is available to them, they will turn to more consistent alternatives, such as apps that utilize content pre-positioning techniques, for a consistent and high quality experience.

We believe mobile apps are more valuable to the consumer than a mobile browsing experience. Do you?